JUMP TO SOLUTION Solved

Original topic:

Track pad stopped workin on Tab S6 Keyboard

(Topic created: 10-12-2019 05:41 AM)
RichB52
Asteroid
Options
Tablets

the track pad on my new Tab S6 keyboard stopped working...the keyboard works, just the trackpad is not. I got a notification of a firmware update this morning and clicked update, but the update did not work, even though the keyboard was definitely connected. I tried again, and now the track pad is not working. I switched to DEX, and still no trackpad. Very frustrating.

1 Solution


Accepted Solutions
Solution
RichB52
Asteroid
Options
Tablets

Update. I separated the two pieces and re-attached the keyboard to the tablet , at which time I received the firmware update notice (again). The first attempt failed, but the second update attempt worked, and now the trackpad is working again. Whew!

View solution in context

0 Likes
10 Replies
Solution
RichB52
Asteroid
Options
Tablets

Update. I separated the two pieces and re-attached the keyboard to the tablet , at which time I received the firmware update notice (again). The first attempt failed, but the second update attempt worked, and now the trackpad is working again. Whew!

View solution in context

0 Likes
user0AkW5IgOZO
Cosmic Ray
Options
Tablets

I wish that worked for me. I've got the same problem, trackpad not working, keeps requesting to update the firmware... but the firmware never successfully updates. So I'm stuck. Probably will be sending the darn thing back.

0 Likes
usermtyPgfBxBp
Astronaut
Options
Tablets

To turn the touchpad mouse on and off go through the following steps:

  1. Ensure that the S6 keyboard is connected
  2. On the keyboard, hold down the Fn button and then (while still holding down Fn) press the spacebar
  3. Text should then display on the device stating if the track pad is turned on or off

I hope this solves anyones problem 😃

user0AkW5IgOZO
Cosmic Ray
Options
Tablets

When mine stopped working it would report turning off, but not turning back on. So, thanks, but no, that didn't help me.

0 Likes
omnicosmic
Constellation
Options
Tablets

I resolved the issue by disconnecting my keyboard. Taking the tablet out of DEX mode. I restarted the tablet. I reconnected the keyboard which prompted for the firmware update. This time the update completed. 

userDyG93VHjYg
Astronaut
Options
Tablets

Just so you know this helped me. Thanks!

0 Likes
userh6emEdrjJC
Astronaut
Options
Tablets

This is so cool!!!! Working now!! Thanks!!!!


@usermtyPgfBxBp wrote:

To turn the touchpad mouse on and off go through the following steps:

  1. Ensure that the S6 keyboard is connected
  2. On the keyboard, hold down the Fn button and then (while still holding down Fn) press the spacebar
  3. Text should then display on the device stating if the track pad is turned on or off

I hope this solves anyones problem 😃


 

babzillan
Constellation
Options
Tablets

Spot on Fn\Space bar solved it for me. I don't even know how I managed to switch it off in the first place 😊

usere3r1s7B0A4
Constellation
Options
Tablets

Worked! I was so worried and was about to return my keyboard. Everything else was perfectly working but the track pad suddenly stopped. This fn + space thing worked. It didnt show a message on the screen, but out of desperation i held it for about 30 sec and while holding i touched the trackpad. Suddenly the pointor apperaed on the screen and now working perfectly! T