Hello user164k7KDjPS and Welcome to our Samsung Community. You will need to contact Amazon Music directly for assistance. You can use this resource link to proceed:
By the way, while you're here we'd like to recommend our awesome music app, Samsung Music, which is optimized for Samsung Android devices and syncs with your Spotify account to provide you a music experience, and you can visit our link here for further assistance with that aspect. https://www.samsung.com/us/support/owners/app/samsung-music
