Original topic:

Unable to Login to Tablet

(Topic created: 11-29-2025 09:55 PM)
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Kaels
Constellation
Options
Tablets

Acquired a Tablet from an Op Shop.
The device was already factory reset and requires a Google Account to log in to the device to set it up.
Tried 4 different Google Accounts - still gets reverted to the original screen of requiring a Google Account to log in.

Assuming it's hard-locked into the previous Gmail Account - which, as it's from an Op Shop... No idea who owned it.

How do I go about being able to login to this device? It's essentially a square of useless metal at this point.

 

Not sure if there is additional information needed, but I assume this is the "model" type: SM-T813.

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GaryB82
Galactic Samsung Care Ambassador
Options
Tablets

Sorry to say but if the original owner didn't sign out of the tablet they are nothing that can be done to remove the account you need to return it since its un-useable 



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Kaels
Constellation
Options
Tablets

I would have thought that either Samsung or Google would've been able to disconnect the associated Google Account to a device, providing the serial number is provided.

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GaryB82
Galactic Samsung Care Ambassador
Options
Tablets

Sorry but no that's a built in security feature that can't be removed without the previous owners login information.



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