Unable to download Amazon shopping app on my new Samsung 9a+ tab.

[Manimala]

Google Play Store says this device is not compatible to download Amazon app. I am able to download Amazon prime video, kindle etc but not the shopping app. Pls lmk what went wrong with my new tab. Thanks.

Manimala 

[MrGhoul]

Clear the cache of Google Play store app > restart the phone. Try downloading the app again

[Manimala]

Done but no use. Can galaxy team handle it through remote access?

[MrGhoul]

I'm not sure about remote access, I have never had to use it. Make sure your Wi-Fi is stable. That could be an issue. Some advice, don't factory reset unless it's it's absolutely necessary. Most likely, it's something being overlooked.

[Manimala]

My wifi is showing excellent but as you said something is being overlooked by me. I will learn and try. Thanks so much for the response.

[MrGhoul]

You're welcome!

[Isabella Rose]

I understand your frustration with this issue. Here are a few steps you can try to resolve the problem:

1. Check Software Updates:

   • Ensure your Samsung 9a+ tab is running the latest software version. Go to Settings > Software update and check for updates.

2. Clear Cache and Data of Google Play Store:

   • Go to Settings > Apps > Google Play Store.
   • Tap on Storage and then Clear Cache and Clear Data.

3. Google Play Store Account:

   • Make sure you are signed into the correct Google account in the Play Store.

4. Alternative App Stores:

   • You can try downloading the Amazon shopping app from other reputable sources like the Amazon Appstore. You will need to enable installations from unknown sources in your device settings to do this.

5. Contact Amazon Support:

   • If the above steps don’t work, there might be a compatibility issue with your specific device model. Contact Amazon Support for further assistance.

6. Factory Reset (Last Resort):

   • If all else fails, you may consider a factory reset. Backup your data before proceeding. Go to Settings > General management > Reset > Factory data reset.

[Manimala]

Thanks so much for the elaborate steps. Will try them n come back. Thanks.

[Kai_조화]

Try clearing Cache on the Galaxy Tab A9+

[LongHiker]

@Manimala  Are you in the US?

There was an earlier Amazon shopping app which people were using on their tablets and Amazon discontinued it. 

The currently one works great on my Tab S9+.