Good Day. Last night at 2a I had the system do the latest upgrade. I left the tablet plugged in to ensure it had enough power. At 6a, the screen was still on with nothing displaying but a glow. Nothing was happening so, I held down the power and volume down button to do a restart.
Now, it will not turn back on. It's just a black screen. I've held down the power and volume down button for longer than a minute multiple times. I have plugged it into a computer and nothing. When I plug it into an outlet or computer nothing displays and the computer doesn't recognize it like it does with my phone.
This is a new Samsung S9+ Table that I just purchased in February-2025. Please help me get my new tablet to turn back on!
If this doesn't help, then this will require service. Depending on your warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
If this doesn't help, then this will require service. Depending on your warranty, you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
