The latest update T500XXU2ATK3 (EUX) on the Tab A7 SM-T500 renders the tablet unusable since it makes the touch screen stop recognizing inputs intermittenty for a few seconds every time.
This issue appears after updating via OTA from T500XXU2ATJ6 (a 300mb update), doesn't get fixed after a factory reset, but also happens on a brand new install of the whole T500XXU2ATK3 firmware right from the first screen after boot where I have to choose a language.
After reinstalling T500XXU2ATJ6 the tablet works perfectly, so it's not a hardware issue.
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This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
