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Constellation

Volume Up and down button on right side of device is not working

The external Volume Up and down rocker button on right side of my Galaxy Tab S5e is not working. Probably something I did by accident but now can't figure out how to turn it back on again.  Grateful for any suggestions for a fix?

Thanks

Joe

1 REPLY 1
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Samsung Care Ambassador

Re: Volume Up and down button on right side of device is not working

Have you powered off your device?

 

If that doesnt fix it try pressing the Power and Vol down button at the same time and hold for about 10-15 secondsto reset it.

 

If that doesn't work try Safe Mode

1. With the tablet ON, swipe down from the top to show the power off icon, press that.

2.  When the power off/reset menu appears, press and hold the Power Off menu item until the Safe Mode menu pops up.

3.  Press Safe Mode to cause the tablet to power cycle and boot up in the safe mode.

 

Now check the Vol buttons, if they work then an app is causing the conflict.

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