Original topic:

Warning: Tab S8 Ultra w/Book cover Keyboard

(Topic created: 04-28-2022 01:38 PM)
bill-e
Samsung Care Ambassador
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So I had my Tab S8 Ultra for 8 days. On the 6th day I was using it on a sturdy snack table, with the keyboard, while sitting on my couch. I should have known better because I had read here of another user doing the same thing.

While using it I noticed that the keyboard was hanging over the front of the table about 2" so I decided to push it back onto the table to provide more support and in an instant the kickstand was off the back of the tray table and the tablet fell flat and then pulled away from the magnets, flipped, and went sailing down onto the hardwood floor with a loud crash!

I'm not quite sure how it hit but it eventually landed screen down on the floor. Anyone who owns an S8 Ultra knows that this isn't a light tablet and it doesn't look beefy at all so I was expecting the worst as the user who posted before me had cracked his screen.

I picked up the $1260 tablet and examined it and sure enough the $32 Spigen screen protector had radial cracks expanding out from one corner for about 1/3rd of the screen. I ordered a $19 Whitestone Dome glass protector instead of another Spigen first, because I thought that $32 was a bit much for the protector, and second because while it looked simple, the installation wasn't as the tabs on the frame didn't align up right with the slots on the glass.

I didn't remove the cracked screen protector while I awaited the new one so I had no idea what the actual screen looked like until today when I received the Whitestone Dome protector and removed the Spigen.

Whew! The screen was not cracked and while having both new and old protector in my hands the Spigen appeared to be heavier.

The WhiteStone Dome protector went on easily and without issue and I'm happy with the fit but I must say that I totally believe that the Spigen protector saved my screen and would buy it again if needed notwithstanding its high price.

The Whitstone Dome really went on easy and looks great and I believe is more fingerprint resistant than the Spigen.

Of note, neither of these premium protectors had any warranty that I could find and each was in quantity of 1.

So word to the wise, be careful when using the keyboard as it is a poor design for anything other than a desk or table.

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
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I'm glad your tablet is OK, my mishap cost $329. Be careful.
bill-e
Samsung Care Ambassador
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@DeerhoundDale I should have learned the lesson by reading your post but I didn't.

I now fold my tablet closed when I'm not actively using it because of cat and dog as well.  Or if you have little kids and it's on a coffee table or end table it's in danger.

Did you send your back to Samsung and what was the turn around time?

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
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Sent to Samsung, they had my tablet about a month.
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user9xkpuyFWkv
Constellation
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Thank you for the warning Bill!
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