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Constellation

Warranty Repair

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I sent my Galaxy tablet in for repair because it stopped charging and wouldn't turn on either. So i figured it had to do with the battery. I called the warranty number and the guy gave me a shipping label and told me it would take 6-10 days for repair. Well its been a month as of today and the tracking status number stopped replying back. How long does this proccess take. I know its the holiday now but its has taken over 3 times the given time frame.

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Samsung Moderator
Samsung Moderator

Re: Warranty Repair

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We are sorry to hear that, could you send us a private message with your most recent ticket number? 


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Samsung Moderator
Samsung Moderator

Re: Warranty Repair

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We are sorry to hear that, could you send us a private message with your most recent ticket number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Warranty Repair

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To this link https://bit.ly/33nV7pS


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Warranty Repair

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Where do I send a private message too?

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