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Constellation

Warranty is worthless as is customer service

On hold now for an hour over my sons tablet with a cracked screen.  Bought tablet and warranty thru samsung.com.  Its a wifi tablet and has no imei number.   Call to warranty company.  They cannot process without imei, so they refer me to Samsung again.  7 calls to smasung, they finally start using the serial number but claim its missing digets, and ask where I purchased device!

 

Finally they give me a ticket number and ask me to email pics of the serial number and invoice.....that was weeks ago.  Now they r saying I'd have to pay for repair and that the email has no notes to direct their actions.

1 REPLY 1
Constellation

Re: Warranty is worthless as is customer service

The one I have is an extended warranty or insurance plan and it covers screens even if accidental.  Problem is no matter what problem I have I cannot file any claim apparently unless I have an IMEI number, which this device does not have as its wifi only.

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