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YouTube Premium

(Topic created: 05-12-2021 04:09 PM)
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opheyward
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I just purchased the Samsung S7+, it came with 4 months of YouTube Premium for free but I am unable to get it.  I called Samsung support and got the run around from 4 support personnel and now as i typing this I have been waiting for an hour with support from Google.   Samsung has to do better. 
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Anonymous
Not applicable
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The trial is only for new accounts with certain devices. 

 

You can find more information here: Link

 

You can find the terms and conditions here: Link

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J0B1355
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Whats wrong with your YouTube? YouTube premium is a subscription service and you may need to update Google pay with a debit card to enable your account to make subscriptions. Free or not you still must have a debit card in case you forget to cancel or choose to keep it. It will automatically charge the card cause its a subscription thats your hold up
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M05NT3RlFlK
Astronaut
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you might be on a different account
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opheyward
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It only allow me to get 1 month free not the 4 month free. Has nothing to do with my credit card.
Solution
Anonymous
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The trial is only for new accounts with certain devices. 

 

You can find more information here: Link

 

You can find the terms and conditions here: Link

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opheyward
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I am new, I do have the correct device.
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Anonymous
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If you have followed the instructions provided above, I would recommend contacting YouTube support regarding the offer.

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opheyward
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If you had read in my inital comments its said I was on the telephone with support for two and half hours and was cut off. Not worth my time and energy. Poor service from Samsung... if they going to offer a promotion for purchasing their items they need to make sure it works!!!!!
SamsungRei
Community Manager
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Here is a link to redeeming and FAQs for the Youtube Premium Promotion: https://www.samsung.com/us/mobile/galaxy/offers/youtube/

 

If you are following the steps outlined below and the "try it free" banner does not appear, this is an issue within the Youtube App and Youtube's support would need to be contacted for any support concerns. 

 

"To redeem your YouTube Premium trial: (1) Open the YouTube App and Go to Account / Profile (2) Tap Get YouTube Premium (3) Tap TRY IT FREE and complete sign-up"

 

If you are getting errors during the redemption process, you are welcome to call our eCommerce team directly at 1-855-726-8721.



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