Original topic:

Yubikey causes galaxy tab s6 keyboard to stop working

(Topic created: 05-30-2021 05:58 PM)
useru1ceY3BEJG
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As soon as I plug in the USB C  key by Yubico the keyboard on my Galaxy S6 disappears and will not work on any application. THE  yubikey  works fine  on s20 and windows  computer 
Here's the product info....

YubiKey 5 FIPS Series

The YubiKey 5 FIPS certified security keys meet the highest level of assurance (AAL3) of the new NIST SP800-63B guidelines.

  • Suitable for government and regulated industries
  • Multi-protocol support; smart card, OTP, U2F, FIDO2/WebAuthn
  • USB-A, USB-C, Lightning, NFC
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useru1ceY3BEJG
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Jeez Samsung, your solution now is to have the tab s6 not even recognize the yubikey?
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SamsungJam
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I understand how frustrating that this can be. Hopefully this information will offer some assistance to your initial contact with us.  

 

Since the device treats the Yubikey as an external keyboard, if you type your master password, press ‘Log In’ and then insert your Yubikey when asked for a 2FA prompt, it’s going to take you back to the previous screen to type your password again. If you subsequently touch the Yubikey, you will see a string of characters being typed where your password is supposed to go.

On the other hand, if you insert the Yubikey even before opening the app, because it will be treated as an external keyboard, the virtual keyboard on screen might not show up, so you will not be able to type the password in the first place. Hence, the first thing to do is to enable the virtual keyboard when a physical keyboard is attached to the device. On Tab S6, this is done in Settings–>General Management–>Language and Input–>Physical keyboard–>Show on-screen keyboard (toggle this setting on).

Once this is done, you need to:

  1. Insert the Yubikey
  2. Type the master password using the virtual keyboard, then press ‘Log In’.
  3. You will be taken to the 2FA screen. It’s not very clear (at least in dark mode), but the space above the ‘Remember me’ is actually clickable. If you click above it, the virtual keyboard will pop up. Then, touch the Yubikey.

This will hopefully complete the second-step and you will be logged into your vault.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useru1ceY3BEJG
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It used to do that, but scince the last update the Tab S6 doesn't even see or respond to the YubiKey at all, it's like nothing was plugged in at all
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SamsungLou
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Have you checked with Yubico for any updates to their SDK, or the Google Authenticator? The updated Android OS may require an patch from their end.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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useru1ceY3BEJG
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Google authenticator works fine, YubiKey works on other Android devices, The only problem is with the Samsung galaxy tab s6
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