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Original topic:

battery model: SM-T560

(Topic created on: 9/3/20 7:02 AM)
useraxmBwoXfCq
Constellation
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Tablets

My tablet is only 1.5 yrs. old and already is losing battery life. Can I install a new battery, or do I need a new tabblet?

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SamsungBri
Samsung Moderator
Samsung Moderator
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Tablets

Honestly, service may be required. But before jumping into service there are some things that we can try to resolve this for you.

 

  1. Clear cache 
    • ​​​​​​​From a Home screen, swipe up or down from the center of the display to access the apps screen.
    • Navigate: Settings. > Apps.
    • Locate then select the appropriate app. If system apps aren't visible, tap the Menu icon.
    • Tap Storage.
    • Tap Clear cache. This option may not be available for some apps.
  2. Verify that the device, charger, and USB cable have no physical or liquid damage.
  3. Soft reboot the device (certain devices only).

    • If possible, remove the battery for 30 seconds, and then replace the battery. Skip this step if you have a non-removable battery.

  4. Test the device with another charger.

    • If possible, test to see if your device works with an alternate Samsung charger.

  5. Below is an article that has more information that might be able to help you.

 

If you have completed all of the steps above then service is required.

 

 

****The steps above are for the support of US models. If your device is a non-US model please seek a support team in your area by using this link: http://www.samsung.com/visitcountry****


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungBri
Samsung Moderator
Samsung Moderator
Options
Tablets

Honestly, service may be required. But before jumping into service there are some things that we can try to resolve this for you.

 

  1. Clear cache 
    • ​​​​​​​From a Home screen, swipe up or down from the center of the display to access the apps screen.
    • Navigate: Settings. > Apps.
    • Locate then select the appropriate app. If system apps aren't visible, tap the Menu icon.
    • Tap Storage.
    • Tap Clear cache. This option may not be available for some apps.
  2. Verify that the device, charger, and USB cable have no physical or liquid damage.
  3. Soft reboot the device (certain devices only).

    • If possible, remove the battery for 30 seconds, and then replace the battery. Skip this step if you have a non-removable battery.

  4. Test the device with another charger.

    • If possible, test to see if your device works with an alternate Samsung charger.

  5. Below is an article that has more information that might be able to help you.

 

If you have completed all of the steps above then service is required.

 

 

****The steps above are for the support of US models. If your device is a non-US model please seek a support team in your area by using this link: http://www.samsung.com/visitcountry****


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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