Original topic:

password not accepted.

(Topic created on: 11/15/20 8:51 AM)
ReverendKaren
Astronaut
Options
Tablets

I was using my Samsung Tab A tablet just fine, put it down then when I got back to it later, it won't unlock, restart, or shutdown.  Entering a PIN takes you back to the lock screen where it asks for the PIN again.  Holding the power button down brings up the Shutdown or Restart options, but when you pick either it asks for the PIN which just brings you back to the lockscreen AGAIN.  Also, I accidentally logged from my device list in my Samsung app thinking I could log in again. HELP! Thanks.

1 Reply
SamsungJam
Samsung Moderator
Samsung Moderator
Options
Tablets

Is your tablet linked to your Google account by any chance?  You may be able to unlike the device with your google credentials.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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