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special effects using duo

(Topic created: 09-14-2021 04:59 AM)
userxoTl4CENkw
Asteroid
Options
Tablets

I have a galaxy tab a and I do not have options to turn on special effects. I tried removing app through google play. Then did apk mirror to install latest version and still no special effects. Any solutions??

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SamsungJam
Community Manager
Community Manager
Options
Tablets

Could you verify the android version running on your Tab A?  The special effects are available on android 9 and above.


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SamsungJam
Community Manager
Community Manager
Options
Tablets

Could you verify the android version running on your Tab A?  The special effects are available on android 9 and above.


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userxoTl4CENkw
Asteroid
Options
Tablets

Version 11

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Tablets

Okay, that's good, can you also verify everything is up to date such as the device, OS, and the application? If it's still not available, after verifying all updates are current, it regrettably may be a limitation of their device where that feature is not available. 


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userxoTl4CENkw
Asteroid
Options
Tablets

Could it also be that I need a higher resolution screen? My tab a is only 240. Everything is up to date.

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SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Tablets

 Hello, regrettably, there is no guarantee that changing the resolution will resolve the issue however you can give it a try. If that does not work then we would advise reaching out to Google directly for additional assistance and you can click this link Google Support to be redirected.


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