09-30-2018 12:49 PM
The response I got from Samsung was sorry but it’s out of warranty plus the fact that I replaced 2 heating elements myself further voids the warranty. I don’t understand why they don’t recall it. When I spoke with a representative yesterday I was told that they have not received ANY complaints about this issue, so I sent them this link in an attempt to show them that’s untru and was told it would be passed on to a supervisor for review and no I would not be contacted by the supervisor. 🤦♀️
10-02-2018 05:45 PM - edited 10-02-2018 05:46 PM
Hello I'm experiecing the same issue after owning it for less than 18 months. I'm willing to participate in a class action law suit if there are enough signatures on this list of users.
I've never heard of dryer breaking in such a short of time for so many people-- and that includes the worst-of-the-market brands. This is an issue that needs to be corrected fast!
10-03-2018 06:08 PM
Just found this site. My dryer stopped heating today. I have had it for 2 years. I have already replaced the recalled washer to this set because it was putting brown specks (mold/mildew) all over our clothes. That's another issue with many, many posts. Now the dryer goes. Any ideas on how much the service is going to be? I'm wondering if i should just get a new dryer at this point. have had really bad luck with Samsung Appliances.
10-04-2018 07:20 AM
@userJyJZdk8OB8: Could you send us a private message with your full model and serial number?
10-04-2018 05:10 PM - last edited on 10-04-2018 05:38 PM by SamsungDarius
Model is: DV45H7000EW/A2
Serial number is: ********
10-04-2018 05:39 PM
This type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair by using the link.
10-07-2018 03:53 PM
I have had my washer and dryer exactly 12 months and it stopped heating about 2 weeks ago. After going through everything I can I know that it is my heater element that is not working any more. Mine is a model DVE52M7750V/A3
I want to know what Samsung can do to fix this. If these turn into a class action suit I will be happy to sign up with it
10-11-2018 05:45 AM
Mine went out about 3 weeks ago. Found this board, sent a mod my model and serial number and was told to unplug, check breaker, turn breaker off then back on and plug back in. That didn't work.
Purchased a thermal fuse and replaced it. Nothing. Purchased a heating element, thermostat and fuse and replaced it all. Heater started working. This was all replaced on 9/25/18. As of this morning, 10/11/18, my dryer no longer heats.
Anyone else have fixes that actually worked longer than 2 weeks?