Samsung dryer idler pulley

Constellation

Samsung dryer idler pulley

I had a DV48H7400EW for less than 2 years before the tensioner failed catastrophically. The dryer had less than 300 cycles on it (294 to be exact). Quoted cost to repair between 200-250.00, or half the cost of the dryer new.

 

I wrote a letter to Samsung president Tim Baxter that said that any company that produces a product that fails after less than 300 cycles, should consider that a design failure and be ashamed of themselves.

 

As a result of that letter, a Samsung representative called and kept reiterating that my tensioner failure was an isolated incident and that their design team had affirmed that the part was appropriately designed. I told them I disagreed and that they might want to look at thier own website service community pages.

 

It appears to me that many are effected by this failure and the tensioner appears to be in many different dryer products, as I am sure that tensioner was used in many different lines/models.

 

Maybe a products liability/recall specialist law firm will read this post and do the research to certify a class, I have no idea what is required to get that done. If someone does, count me in.

 

As a consumer, Samsung is now on my do not buy list for ANY product.

5 REPLIES
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Constellation

Re: Samsung dryer idler pulley

Yes, I totally agree with your comment on the quality of Samsung products.  We moved into our brand new home two years ago and purchased a Samsung washer and dryer.  Since then the washer lid was recalled and now our dryer just failed.  The repair person said the bearing in the idler assembly froze causing the "plastic" pulley to melt and the dryer to shut down and he went on to say he has seen it before and it should NOT be happening.  Finally he stated the replacement assembly was different and he thought improved.  So if something breaks because of a failed bearing resulting from a bad design why should I have to pay $217.83 to have it fixed?  The repair cost is over a third of the cost of the dryer new.  The Samsung brand no matter what product it is will never be purchased again.

 

Wish I knew a law firm willing to take this potential suit on because it's not fair to the unsuspecting customer to end up having to pay for company's poor design.  And by the way, it took two and a half weeks to get it fixed because the repair company had to order the part.

Astronaut

Re: Samsung dryer idler pulley

I had the same issue and a bill of ~$200 to fix.  A poor design and cheap parts.  Seriously, a plastic pulley wheel that melted and only 2 years old.

Asteroid

Re: Samsung dryer idler pulley

This happened to us too and I would also like to send an formal letter/complaint.  Can you PM me and let me know how best to contact the appropriate people?

Constellation

Re: Samsung dryer idler pulley

Same here. My dryer is about 2.5 years old, and the plastic pulley roller melted. When it was 1.5 years old, it started squealing horribly. I had to replace all four of the drum rollers to get it to work right. The dryer was priced at about $800 when I bought it and have now put in about $200 in parts for repairs. My last dryer was a cheapo for under $400 bucks and lasted 6 years before giving out. This should not be happening in a dryer that is less than three years old. Poor workmanship. 

Constellation

Re: Samsung dryer idler pulley

I am going through the exact same thing right now. I bought my Samsung Dryer (DV48H7400EW-A2)  15 months ago at Home Depot. I chose Samsung because I believed them to be a sound company that has been around many years. I never had problems out of any other electronic purchase I made. I look around my house and most of my appliances (large and small),  DVD Players,  TV's...  Most are Samsung! I can't begin to tell you how dissappointed I am in my dryer purchase. I bought the dryer when my previous dryer of 10 years decided to quit! That was a great dryer.  It gave me 100 times more than I put into it! I'm a mother of 4 and have 3 grandbabies that stay with me regularly. I DEPEND on my washer and dryer daily! Approximately 13 months after the purchase of my Samsung Dryer, I saved enough to purchase the matching washer. One month after I purchased the washer.. My dryer just quit.  No warning, no weirds sounds - NOTHING.  I started to dry a load of clothes; turned the dryer on and the display seemed to operate as it should. I pressed the start button...  AND NOTHING HAPPENED.  I assumed it was the belt. I had someone out yesterday that said it was the pulley and said something about the wheel being stuck.  There was a plastic circle piece that was definitely melted at some point laying in the bottom of my dryer. This family friend replaced that part for me.. So yesterday I was able to get some laundry done.. Everything was great again. That was until today. This evening,  after work and after my 11 year old sons football practice, we finally made it home about 8:30. I wash his practice uniform for practice again tomorrow night then I  put his football jersey and everything in the dryer. It is now making a series of different noises that I have never heard before. Someone,  please tell me what this dryer needs to run efficiently and perform the job that it was purchased to perform. I am so disheartened and upset after reading everyones experience with this and Samsungs response... I wont go there!  Someone please tell me what this dryer needs.