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Constellation

18:8j error on Wv55m9600AV/A5 washer

I have had this washer for 3 years and today got the "18:8j" error code for my washer -Wv55m9600AV/A5, washer  - in the pandemic times how is Samsung resolving this ? 

it was installed professionally by Home Depot with a follow up from Samsung enquiring about satisfaction 

 

I heard someone else here bought the board themselves and fixed it - can I get some advise on how to do this , Please help

 

opening a ticket but I heard people have had no luck with those