cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

3 yr old dryer drum cracked at back

Our Samsung DV42H5200GW/A3 dryer has a large crack and hole in the back of the drum and it is making a loud sound.....like there's a shoe in the dryer.  After reading all of the issues regarding this specific problem, and lack of company support, I am deeply regretting our decision to purchase this brand.  I would like to replace this part and avoid the high cost of a new unit, if possible.  I need to know what the part number is though, in order to replace it. I have tried google, but get conflicting part numbers. Unless samsung somehow comes through in an amazing way, this will be our last appliance purchase from them.  

2 REPLIES 2
Highlighted
Samsung Moderator
Samsung Moderator

Re: 3 yr old dryer drum cracked at back

 

We're sorry to hear that! Please send us a private message with the full model code and serial number: Link

Reply
Loading...
Highlighted
Constellation

Re: 3 yr old dryer drum cracked at back

I have replied the model code and serieal number. I also included a photo. I guess I will send this info again as i have recieved no reply.

Reply
Loading...