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Constellation

Activewash not working

I have a top load activewash machine with the fantastic top sink with faucet to soak before I drop the clothes intot he washer. Unfortunately the activewash button is not working as no water comes out of the faucet and the machines just beeps the dC code (door close). So basically, its useless. It was great for like 3 months... I have called Samsung multile times and it taked about 20 minutes just to get them to understand what i'm talking about. None of the reps I speak with know what the activewash function even is. 

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Samsung Moderator
Samsung Moderator

Re: Activewash not working

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Activewash not working

I just sent a pic of the washer model and serial#. 

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