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Astronaut

All of my appliances died at 2 years

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Does anyone know how to contact anyone at Samsung?  I have an oven that burnt up some internal connectors when the cooling fan died, A bad ice maker, a washing machine that won't unlock and a dish washer that is posting error codes for leak sensor and a messed up TV.  All of these appliances are 2 years old.  I have $10,000 worth of stuff that has gone bad at 2 years!  I have been trying for 6 hours now to get in contact with Samsung using the hotline, chat and Facebook.  I am getting nowhere on chat they just open piles of tickets and give me the number.

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Samsung Care Ambassador

Re: All of my appliances died at 2 years

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It can't be concidence that they all failed at the same time. I would suspect a power surge (possibly due to a lightning strike) or an over voltage situation. I would reach out to your home owners insurance company to see how best to get this documented and a claim input to them. 

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1 REPLY 1
Samsung Care Ambassador

Re: All of my appliances died at 2 years

JUMP TO SOLUTION

It can't be concidence that they all failed at the same time. I would suspect a power surge (possibly due to a lightning strike) or an over voltage situation. I would reach out to your home owners insurance company to see how best to get this documented and a claim input to them. 

View solution in original post

Reply
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