My advice is to reach out to the Samsung moderators (like at the top of this form you see MOD SamsungLarry) in this form. i messaged several of them like 5 or so and one of them took over my case and helped me. And Local News.
this will be a process and with take some time and patience. expect at least 2 months. i had to endure a tech coming out and make a diagnosis without any tools in less than 5 minutes. then i feel they tried to railroad me out of my claim (Tekniton = worthless). i pressed that i was promised a thorough inspection and never received it. Samsung sent another company out but the ticket was set up where i was to pay. The customer service guy lied and said i would not have to pay. And I also had to have a safety recall completed before they would come back out.
I was to the point that I was asking for corporate contacts to inform them of my issue and atrocious customer service experience. Via google, I found some Samsung corporate email address and began emailing them.
I also reached out to a local News station to see if they would be interested in having one of their investigative reports pick up the story. Like an “On your side” team or the ones that go after fraud and scams.
I don’t believe there is a fix for this problem, one appliance repair said they didn’t know of a fix for this model but then they were the ones that show up without tools. The second repair company (the one that didn’t arrive because they were looking for payment from us vice Samsung) didn’t respond to my question. I had called their tech twice and left a message asking if he had ever fixed or know of a fix for this problem on this model. I never got a response.
In the end, I don’t know what triggered a Samsung moderator (possible corporate) to contact me and offer a substantial refund. Of which I accepted. I was very cautious and nervous about signing the terms of the acceptance form – didn’t want it to turn out like the poor service I received thus far. But in the end, Samsung kept to their word and paid the refund that was offered. Don’t give up until you are happy with some form of compensation.
If they had not done right by me, you would have likely heard about this on the news. But it did not get that far.
Have had the same problem and had an appliance guy come out twice with 20+ years experience..he took apart the machine and cleaned it thoroughly..I’ve run numerous self clean cycles afterwards and still get the same brown gunk...it’s the washer itsslf...very poor product...hundreds of ppl are having the same problem and Samsung is doing nothing about it
We have the same model, same issue. My wife and I just moved into a new house and are pulling these units (dryer too) for replacements. We ran at least 20 cycles alternating between self clean and high heat / high soil setting with vinegar and detergent, no noticeable improvement. This is a design flaw and ought to be covered by Samsung as it is clearly a defective product with no solution to the average consumer. Really dissapointed by this product and the lack of action on Samsung's part, where is the recall? Surely this poses a health and wellness issue as mold on ones clothing / bedding cannot be good for you.
Sorry to hear this. We would be happy to look into this concern for you. Please send us a private message to the link below.
I am having similar issue. I have model wa45k7600aw/a2 and I get those flakes. Has Samsung done anything? Mine is only 2 years old. Now I wonder if this is the reason we have all gotten sick so often. I am really upset about this.