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uservxYlzBvaLy
Constellation

Aqua Pebble Missing

Hi I purchased washer and dryer recently and the aqua pebble didnot come with the washer. Model number:  Model # WV55M9600AV

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Aqua Pebble Missing

@uservxYlzBvaLy I would like to send one to you. Could you provide the serial number via private message?

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble Missing

Please get back to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userJByVO4mSxo
Astronaut

Re: Aqua Pebble Missing

My washer also came without the aqua pebble and I would like a replacement one please!

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble Missing

@ userJByVO4mSxo I would be happy to assist. Can you send the model and serial numbers of the washing machine here: http://bit.ly/2Kq3B5F

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userr4J63Lqw3Q
Constellation

Re: Aqua Pebble Missing

Have you received your aqua pebble yet? Though the moderators keep saying they will resolve the problem on my request, they have failed to do so. I am putting together a list of customers who have not received this piece and are not getting any assistance on correcting the issue and seeing if an attorney can file a claim against Samsung. Paying customers should not be cheated out of a part and then be unable to get any assistance from the company. Thanks. 

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble Missing

@userr4J63Lqw3Q Please be advised that responding to an email notification goes to a DoNotReply email address. 

 

The moderators requested your information two separate times and did not receive a reply. 

 

Please send us a private message (Private Message Link) with the following information:

 

First and Last Name:
Phone Number:
Email Address:
Full Physical Address:
Place of Purchase:
Preferred Method of Contact (Phone/SMS/Email):
 

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aaronmbeharry
Constellation

I think that you should contact Samsung Support.

I think that you should contact Samsung Support.

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