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Asteroid

Aqua Pebble detergent pod for FlexWash

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Didn't receive the Aqua Pebble part with my washer. Called Samsung Support 3 times....no luck. Contacted Best Buy, they could not find a part # for it. How do I use the upper washer without it? Anybody have this issue?

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Honored Contributor

Re: Aqua Pebble detergent pod for FlexWash

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Thanks! Apologies for my delay in reaching back out. I have been speaking with our parts specialist and I have the ability to send this out at no charge for in-warranty units. To get this set up shoot me a message: http://bit.ly/2igAXKH

 

 

If the unit is out of warranty, feel free to reach out to our part distributor, J & J Parts, at 1-800-627-4368 or visit samsungparts.com to purchase any parts.


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Honored Contributor

Re: Aqua Pebble detergent pod for FlexWash

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Mind providing the model code of the washer?


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Asteroid

Re: Aqua Pebble detergent pod for FlexWash

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Model # WV60M9900AV/A5
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Honored Contributor

Re: Aqua Pebble detergent pod for FlexWash

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Dumb question I know, but can you confirm you have already checked in the accessory bag included with the washer?


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Asteroid

Re: Aqua Pebble detergent pod for FlexWash

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No it is not in the accessory bag.

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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@user714glkLEwS, Could you send us a Private Message?


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Constellation

Re: Aqua Pebble detergent pod for FlexWash

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@SamsungJam wrote:

@user714glkLEwS, Could you send us a Private Message?


I didnt receive aqua pebble either. What should I do? 

 

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Comet

Re: Aqua Pebble detergent pod for FlexWash

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@usermk7xOcODPO

 

You could probably send a message to one of the moderators that has been on this thread and is familiar with this washer and the aquapebble mystery. 

@SamsungJam and @SamsungCole have both been on here. Shoot them a PM with your question and the model number of your machine

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Constellation

Re: Aqua Pebble detergent pod for FlexWash

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Hey!  I just got my new washer and dryer from Hope Depot, today. It did not have a aqua pepple, either!  How do I go about getting one?

 

Thanks,  Gina

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Constellation

Re: Aqua Pebble detergent pod for FlexWash

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Hi there - Same problem here.  Flexwash delivered last Tuesday and no Aqua Pebble in sight.  Didn't realize until I was reading throught the user manual.  This must be a frequent occurrence for Samsung.  Can you help?  Would like to get one delivered asap.  Thanks!

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