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userbhBCP8EQnG
Asteroid

Aqua Pebble detergent pod for FlexWash

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Didn't receive the Aqua Pebble part with my washer. Called Samsung Support 3 times....no luck. Contacted Best Buy, they could not find a part # for it. How do I use the upper washer without it? Anybody have this issue?

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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Thanks! Apologies for my delay in reaching back out. I have been speaking with our parts specialist and I have the ability to send this out at no charge for in warranty units. To get this set up shoot me a message: http://bit.ly/2igAXKH


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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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Mind providing the model code of the washer?


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userbhBCP8EQnG
Asteroid

Re: Aqua Pebble detergent pod for FlexWash

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Model # WV60M9900AV/A5
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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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Dumb question I know, but can you confirm you have already checked in the accessory bag included with the washer?


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userbhBCP8EQnG
Asteroid

Re: Aqua Pebble detergent pod for FlexWash

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No it is not in the accessory bag.

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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@user714glkLEwS, Could you send us a Private Message?


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usermk7xOcODPO
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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@SamsungJam wrote:

@user714glkLEwS, Could you send us a Private Message?


I didnt receive aqua pebble either. What should I do? 

 

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Comet

Re: Aqua Pebble detergent pod for FlexWash

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@usermk7xOcODPO

 

You could probably send a message to one of the moderators that has been on this thread and is familiar with this washer and the aquapebble mystery. 

@SamsungJam and @SamsungCole have both been on here. Shoot them a PM with your question and the model number of your machine

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userhaqAO5oev6
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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Hey!  I just got my new washer and dryer from Hope Depot, today. It did not have a aqua pepple, either!  How do I go about getting one?

 

Thanks,  Gina

<HIDDEN>

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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Send us a private message here: http://bit.ly/2ihPL97 and we will get that taken care of for you.  


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