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usercznJQhP4WB
Astronaut

Re: Aqua Pebble detergent pod for FlexWash

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I did not receive an aqua pebble with mine either. I talked to someone in customer service and said they were sending me one, never received it.

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user5aEUPnZgg3
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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I just bought mine as well and im missing the aqua pebble.  how do i go about getting one ? 

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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userpVdH8i6SRL, possible, yes, but it is not recommended. 

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userDcEhzLA13F
Astronaut

Re: Aqua Pebble detergent pod for FlexWash

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Funny- same thing happened to me. It was until we were reading the manual that we realized we were missing the aqua pebble. I wonder how many other washers were sent without one? Best Buy associates had no idea what I was talking about when I said mine wasn't included in the washer. Expensive washer that I cannot use the second washer above without the aqua pebble. Hoping Samsung can get this resolved asap 

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userU0BV8a3d0I
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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I didn't get one either. Very frustrating for a washer so expensive!! How can I get one?

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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Hello userU0BV8a3d0I, please send us a private message: http://bit.ly/2mcMgp1

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BlueIdris_85
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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Same here- No pod with the unit.  Disappointing as I haven't used the top washer since purchase- which was a huge selling point for both washer and dryer.  Cannot find a way to get one anywhere!

 

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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@BlueIdris_85: Send us a private message and we will make sure that you're taken care of.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Deano22
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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We recieved our washer yesterday, and didn't recieve the aqua pebble either. 

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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@Deano22: Please send us a private message.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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