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usernkae94cP94
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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Same here no aqua pebble with the new flex wash we just we received.  How do we get one?

 

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userGKT1t9OuhH
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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Just purchased the new flex washer and no aqua pebble.  How do we get one?

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userJZ4TSyD3P8
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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Good day We just got our new Samsung FlexWash, and we found that the Aqua Pebble detergent pod for FlexWash is missing, any chance you can assit us please?

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userHUp8XGIx1g
Constellation

Re: Aqua Pebble detergent pod for FlexWash

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I need an aqua pebble as well. What can I do?

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useripklGUE8Fu
Astronaut

Re: Aqua Pebble detergent pod for FlexWash

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We have the same problem purchased the machine from Home Depot no aqua pebble how do I get one?

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userLBLYZGcJOz
Astronaut

Re: Aqua Pebble detergent pod for FlexWash

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I did not recieve the Aqua Pebble either! This is ridiculous. I called Samsung and Home Depot and received no help. I am beyond frustrated and about to return our brand new top of the line washer and dryer. I would expect this from other brands, but not a top of the line product. 

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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I would like to take care of this for you.  Could you send me a private message?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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Thanks! Apologies for my delay in reaching back out. I have been speaking with our parts specialist and I have the ability to send this out at no charge for in warranty units. To get this set up shoot me a message: http://bit.ly/2igAXKH


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userbhBCP8EQnG
Asteroid

Re: Aqua Pebble detergent pod for FlexWash

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My Aqua Pebble arrived in the mail today. Thank you Samsung for resolving this matter. I can now officially say how pleased I am with the washing performance and capacity of the Flexwash and Flexdry. These are great products and my faith in Samsung Customer Service has been restored (even though is was a month awaiting resolution. I am now happy with the resolution.)

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Samsung Moderator
Samsung Moderator

Re: Aqua Pebble detergent pod for FlexWash

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We're glad that you could get this resolved! Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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