I did not recieve the Aqua Pebble either! This is ridiculous. I called Samsung and Home Depot and received no help. I am beyond frustrated and about to return our brand new top of the line washer and dryer. I would expect this from other brands, but not a top of the line product.
Thanks! Apologies for my delay in reaching back out. I have been speaking with our parts specialist and I have the ability to send this out at no charge for in warranty units. To get this set up shoot me a message: http://bit.ly/2igAXKH
My Aqua Pebble arrived in the mail today. Thank you Samsung for resolving this matter. I can now officially say how pleased I am with the washing performance and capacity of the Flexwash and Flexdry. These are great products and my faith in Samsung Customer Service has been restored (even though is was a month awaiting resolution. I am now happy with the resolution.)