We purchased the new Samsung Flex washer and matching Dryer in 2/2019.
First after only two years both are in need if replacement parts. I had to research ad find one part for washer myself. Best Buy who we purchased them from couldn't find the part nor could their third party repair department. I got it delivered in days.
Second, they never come with the Aqua Pebbles and nobody knows where to find them. Don't send me your automated message to order from J and J ......because they don't have them either.
Third, my last Samsung washer and dryers lasted 15 years with little repairs. Your quality of the product has suffered greatly. I will look into different brands instead of Samsung.
Fourth-its impossible to get in touch with your company via phone or repair emails.
So please let me know if these Aqua pebbles still exist and a valid place to get one.
Sincerely, Wendy Sekler
All replaceable parts can be found on our parts website www.samsungparts.com or calling into J&J international.
For the aqua pebble, it's actually called a case detergent on the website, I'm not entirely sure why unless they're going to change it soo.
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