Pretty much everything I own is samsung and since I needed a new washer and dryer I wanted samsung. After waiting the normal week for delivery it shows up damaged. I called customer support and I was given 3 options. 1. take money off for damaged products which was a no, I paid for brand new undamaged and thats what I want. It was smashed in on the back at the bottom of where the drum would be. 2. Send out a service to repair it which would take way to long they would need to assess damage then order the parts. And 3. They would send new products that would take at least 7 days. So when I asked about my inconvenience for now spending more money and wasting more time at the laundry mat they said there is nothing they can do and in a nut shell im out of luck. I now returned the machines. Samsung customer "support" is garbage and will never buy again
First off I did buy it in store. Second they offer delivery in store for people dont have a truck or cant lift the washer by themselves onto said truck they don't have. Washer is much heavier then dryer. Third samsung sells a product and then intrust them to the store to deliver. It's 100 percent on them as well as the store I purchased it from and neither of them gave a sh*t
It does they said they would send me new machines which would take another 7 days or longer which doesn't help me while wasting time and money at the laundrymat.
I am like you--I have always bought Samsung and when I bought my dishwasher last year it was no exception. Two weeks ago it started giving an error which indicated a leak. I did not see water under it and had not moved it or any of the other things they ask for "troubleshooting" when I called. The appliance was still under warranty and as of now I am STILL waiting for someone to call me with a service call apt. I have talked to five different service reps (all of which have been really cool and tried to be helpful) but its like after they hand it off the next person in line does not even bother to reach for the ball. I am super frustrated now.