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userTRTlcokcPZ
Asteroid

Broken lid, Samsung won't repair

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Went to use my pristine 9 month old washer and the internal workings of the left hinge have snapped, thus breaking the lid. Samsung sent a technician out who deemed it as "physical damage", meaning that it was caused by a user (BS!). It's obvious that there's an issue with the lid and hinge system, why won't they repair it? There are so many complaints about the SAME EXACT THING!!! I have gotten the run around from Samsung and their repair company. Has anybody been able to resolve this ongoing, consistant issue?

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Samsung Moderator
Samsung Moderator

Re: Broken lid, Samsung won't repair

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Please send us a private message.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Broken lid, Samsung won't repair

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Oh no! Would you happen to have a transaction number that we could look into?  


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Samsung Moderator
Samsung Moderator

Re: Broken lid, Samsung won't repair

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Please get that to us a soon as you can.  


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userTRTlcokcPZ
Asteroid

Re: Broken lid, Samsung won't repair

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I replied to this yesterday, but now my response is gone. The only number I see referenced anywhere is 4149231517. I have lost of pictures and screen shots from your message boards of people complaining of the same issue. 

 

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userwygxhVEl2f
Constellation

Re: Broken lid, Samsung won't repair

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I as well have a pristine 9 month old washer and the left hinge broke through the plastic. The tech also told me its physical damage as well and won't repair unless I pay $300. I literally did nothing to cause this issue. It's beyond frustrating and I don't have $300 to pay for a hinge. 

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Samsung Moderator
Samsung Moderator

Re: Broken lid, Samsung won't repair

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@userwygxhVEl2f:  We've responded to your private message.  Please follow up with us there.  


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userTRTlcokcPZ
Asteroid

Re: Broken lid, Samsung won't repair

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@SamsungJam , are you able to help me?

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Samsung Moderator
Samsung Moderator

Re: Broken lid, Samsung won't repair

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Please send us a private message.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usersKDpVFFTUO
Astronaut

Re: Broken lid, Samsung won't repair

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WHERE CAN I PURCHASE REPLACEMENT HINGES
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usersKDpVFFTUO
Astronaut

Re: Broken lid, Samsung won't repair

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I have WA54M8750AV/A4 ACTIVEWASH , how can i get replacement hinges for both left and right?

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