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Anonymous
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Re: Washer WA48J7700AW Lid Broke at left hinge

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@ userbA0HxckmWa I would be happy to look into this further. Can you please drop a private message here: https://bit.ly/2mQxylV with the full model and serial numbers of the washing machine? 

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Constellation

Re: Washer WA48J7700AW Lid Broke at left hinge

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I had the exact same issue with my washer.  Had no idea about a recall and paid a repair man $250 for a new lid. That was in June. Now 7 months later the exact same thing happened to the left hinge on the new lid. I’m looking for some help on what otherwise has been a dependable washer.

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Samsung Moderator
Samsung Moderator

Re: Washer WA48J7700AW Lid Broke at left hinge

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Thank you for reaching out. Can you please drop a private message here: http://bit.ly/2JH2rq2 with the full model and serial numbers of the washing machine? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Washer WA48J7700AW Lid Broke at left hinge

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Please get back to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Washer WA48J7700AW Lid Broke at left hinge

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We recently had the same problem.  The left hinge of the lid (not the active wash basket but the machine itself) is broken.  The machine was not abused.  The gray plastic around the hinge is shattered, and the lid will not close properly, so tha machine cannot be used.

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Constellation

Re: Washer WA48J7700AW Lid Broke at left hinge

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The same thing happened to us. WA52M7750AV broke at the left hinge. The hinge popped through the gray plastic siding. Now it is lifting the glass panel when I close the lid. I would really like some assistance with this. @Anonymous @SamsungAdam  Thanks. 

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Samsung Moderator
Samsung Moderator

Re: Washer WA48J7700AW Lid Broke at left hinge

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We are sorry to hear that, can you send me a private message with your full serial number to look into all options possible? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Washer WA48J7700AW Lid Broke at left hinge

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I can't use my washer anymore. The gray plastic around the left hinge is shattered, and the lid will not close properly, so the machine cannot be used. Can I get some help??

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Constellation

Re: Washer WA48J7700AW Lid Broke at left hinge

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This is the second time we've had this exact same problem. We already orrded and paid $300 for a new lid, and a few months after using it it's completely broken on both the left and right side hinges. Model #: WA50F9A6DSW/A2

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Constellation

Top load lid broke twice less than a year washer WA52M778QAAV

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We have the same issue with this model number twice .We had, in less than 06 month of use,the left hinge pop off and crack the plastic border around the lid and it has gotten in a way I  barely close the lid. I contacted the company I Was under warranty with and they called this a "physical defect" and referred me to Samsung technical support. But the machine Did not work cause the lid did not closed. I was very frustrated because after the repair , less than a year after , the lid broke the same way in the exactly same place and side ( left side). I AM EXTREMELY FRUSTRATED. The Samsumg said we were off the warranty on this  issue!!! I started researching the issue and see that many many others have the same reported issue with their lid. We just want a to use my washer without problems. It is an expensive machine to have  this kind of issues repeatedly . I need help. BTW this washer  went bad only few months after purchasing it. 

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