For months I have noticed brown flakes showing up on our clothes after washing. August 7, 2020 I disassembled the washing machine removed the drum and cleaned w/ bleach the entire thing. Every week when I finish laundry I run a self clean with a cleaning tab or bleach and leave the washer open after each load to dry out.
Fast forward to this past week and the flakes are back in abundance. I once again disassemble the washer only to find the drum and basin are completely cleaned. I removed the agitator just to look at it since I was that far in.
I was disgusted by what I found. There is mold build up inside the agitator between the plastic and metal piece. It doesn't come apart for cleaning at all. After soaking it in bleach water and using a water hose to spray down in side (as much as I can) I got a small amount out but it is still horrible.
I have attached pictures from when I orginal disasimbled it and from this past week (in the blue bucket) to show what I could get out fo the agitator and what the dark section that you can see that are still left.
This washer is less than 5 years old and we have more issues with it than I can count. This is the same washer that had a recall because the top would fly off. Then, the repair person who did the recall fix broke the machine taking it apart and said it "was no big deal". Had to have someone else come fix it but not convinced it really ever did. Now mold and to have my asthmatic family wearing molded covered clothing and masks is completely unacceptable. From everything I have seen online this is known issue that Samsung has choosen to ignore. I promise you this, if it is not resolved I will never buy anther Samsung product and all of Socal media will know how that Samusang is putting the mighty dollar above the health of its conumers.
I can understand your frustration. Can I have your ticket number via private message? I would like to look into this.