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userYnbtHNQgLB
Astronaut

Brown residue on clothes!

Our washer is almost two years old.

I’m so disgusted to open the washer to find a TON of this gross brown thin residue ALL over our clothes! Constantly!

 

This seems to be be getting worse! I run the self clean cycle every time the washer notifies me, which is about every week. 

 

How has there not not been a recall or fix to this issues?! By reading all the forum comments it looks like this is still a problem.  What is the solution Samsung?

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Brown residue on clothes!

Can you please provide the model number of the washing machine?

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userGg7Z31TYa1
Constellation

Re: Brown residue on clothes!

The same thing is happening to us. Washer is approximately 2 years old. Have tried all cleaning methods but still having problems. 

Brown sticky flakes all over the place! Samsung needs to do something to fix this problem. 

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Samsung Moderator
Samsung Moderator

Re: Brown residue on clothes!

@userGg7Z31TYa1    We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


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userGg7Z31TYa1
Constellation

Re: Brown residue on clothes!

WA40J3000AW/AA

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Samsung Moderator
Samsung Moderator

Re: Brown residue on clothes!

Thanks! But, can you send both the model code and the serial number to us privately here: http://bit.ly/2igAXKH


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