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Can't turn off auto dispenser on washer

(Topic created: 03-25-2022 08:44 AM)
userOP1paxcIKj
Constellation
Options
Washers and Dryers

Just purchased a washer model WA55A7700AV with an automatic detergent and fabric softener dispenser.  Once it was turned on, there doesn't seem to be a way to turn it off.  We don't use fabric softener in all our laundry.  The expert chats suggestion was to dump the tray before running that cycle which seems to be extremely inconvenient.  Other models can be turned off.  Anyone find a solution (besides resetting the machine back to factory defaults)?

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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello! I completely understand your concerns about the auto dispenser. Here's a link you might find helpful: https://www.samsung.com/us/support/answer/ANS00088882/

userOP1paxcIKj
Constellation
Options
Washers and Dryers

That doesn't apply to this model.  No obvious option for turning off the dispenser, only to set dispense level to 1, 2, or 3.  

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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

I understand how important this feature is to you. Regrettably, this particular dispenser does not have the auto turn off.   

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