cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userH3mLAI9sEW
Asteroid

Cannot get my flexwash (washer and dryer) to connect

I bought the newest Samsung flexwash washer and dryer pair, which were sold to me with the idea of it being easy to connect these smart machines to my smart phone.  I already have a Samsung Smart Things Hub which works perfectly (controls my pool pump and lights), so I thought having the smart features for the laundry machines would be easy.  Not so.  I have followed the directions to the very letter, viewed U-Tube videos on this and have spoken to 5 different Samsung representatives who have done everything including disconnecting our call, to taking over my phone, and still cannot get the machines to connect.  To recap, I log into my Samsung account, the press the smart button on either of the machines and watch for the "AP" notation on the display.  I then attempt to make the connection with my phone.  Usually, the phone sees the machines and then I click on it and it starts to authenticate.  it then takes me to a screen where it asks for a password.  I have no idea what password it is looking for.  It has been suggested that it is the wifi password so I tried that and it did not work (I did go into my wifi to confirm that I am using the right password).  I then tried to use the routers fixed password....no go.  I have tried my Samsung account password...not that either.  Then I tried all zeroes, ones and nines and nothing worked.  And none of the representatives I talked to offered anything by way of identifying what password it is looking for.  All my other smart devices have authenticated and work perfectly.  Can anyone tell me what that password is that is being looked for in this set up or possibly identify what I am doing wrong?

54 REPLIES 54
Samsung Moderator
Samsung Moderator

Re: Cannot get my flexwash (washer and dryer) to connect

So we can do some research into your concern, can you provide the model number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userH3mLAI9sEW
Asteroid

Re: Cannot get my flexwash (washer and dryer) to connect

model no. WV60M9900AV/A5

Serial No. <Hidden>

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Cannot get my flexwash (washer and dryer) to connect

Thanks for this information, I was honestly under the impression this password was the Samsung Account password. But I am having our product specialists look into this further for you. Mind providing me with the model of your phone and the app version running on the phone?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userH3mLAI9sEW
Asteroid

Re: Cannot get my flexwash (washer and dryer) to connect

Hello Cole, I am using Samsung Galaxy 5 Notes and the version of smart home is 3.1072.19.188
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Cannot get my flexwash (washer and dryer) to connect

Thank you for this info, just to confirm this is with the SmartThings app correct? Or are you using the Smart Home app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userH3mLAI9sEW
Asteroid

Re: Cannot get my flexwash (washer and dryer) to connect

I have both apps on my Phone and have tried it with both (neither of them works). the one I gave you the version on is Smart Home.
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Cannot get my flexwash (washer and dryer) to connect

Thanks for confirming, I have sent the information over and am still awaiting the reply. Once I get more information I will let you know immediately. I appreciate your patience. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Comet

Re: Cannot get my flexwash (washer and dryer) to connect

When connecting thru Smarthome App when it asks for Wifi name and password , it is looking for the Wifi SSID and the Wifi Password..

Thanks Dave

Reply
Loading...
userH3mLAI9sEW
Asteroid

Re: Cannot get my flexwash (washer and dryer) to connect

it  doesn't actually ask for my wifi password.....it just asks generically for a password.  that is why this is such a mystery as I have provided the response with the password for my wifi, for my router, for smart home and for my samsung account and none of these work.  it just cycles back to the request for password.  this is happening after it attempts to authenticate.

 

Thanks so much,

 

Dan

Reply
Loading...