Original topic:

Complaints

(Topic created: 07-24-2021 06:13 PM)
userz2lZEfQfWJ
Astronaut
Options
Washers and Dryers

To what e-mail address should I send this:

Good Day,

 

Several months ago, my wife and I purchased a Samsung Washing Machine.

(Model # WA54R7200AW/US  03   -  Serial # <Hidden>   

I consulted the User Manual to see if I could answer the question I am about to pose.

 

I wash all our workout gear in mesh bags to ensure they won’t become snagged on other garments or unnecessarily stressed in the wash and dry cycles.  I find it measurably extends the life of these essential, and often times expensive garments.  Of late, I have noticed that darker nylon pants have come out of the machine presenting with what looks like a “rash” in various places.  I’ve wiped these spots  clean with wet microfiber towels and wet paper towels.  They disappear, but the “rash” returns when the area dries. 

 

(See attached pictures.)

 

What is causing this phenomenon?  How can I stop this from happening?

 

The warranty on this machine and its accompanying dryer expires September 30, 2021.  Is this something that needs to be covered by an under-warranty repair?

 

Or is there a much simpler fix?

 

 

Please Let Us Know,

 

 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungLarry
Community Manager
Community Manager
Options
Washers and Dryers

We would like to gather additional information and look at this from a case by case basis please provide your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungLarry
Community Manager
Community Manager
Options
Washers and Dryers

We would like to gather additional information and look at this from a case by case basis please provide your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply