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userkMYdCah65O
Constellation

Crack in Dryer Drum!

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We’ve had our new DV42H5200EF-A3 and matching washer almost one year to the date when we first heard a loud thunking coming from the dryer.  At first we thought it was just some unbalanced load of clothing, but when I looked inside the dryer, the drum has a huge crack in it!  Really disappointed as I love these appliances and the dryer has worked flawlessly until now, but now we’re terrified to use the thing in the event it destroys our clothes or is a safety hazard.  Any suggestions on how to get this fixed?

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Samsung Moderator
Samsung Moderator

Re: Crack in Dryer Drum!

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I can understand how frustrating that is to deal with. Honestly, repairs would be recommended. I can make no guarantees but I would be happy to look into this to see if there is anything I can offer. Mind sending me a private message with the serial number here: http://bit.ly/2igAXKH


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118 REPLIES 118
Samsung Moderator
Samsung Moderator

Re: Crack in Dryer Drum!

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I can understand how frustrating that is to deal with. Honestly, repairs would be recommended. I can make no guarantees but I would be happy to look into this to see if there is anything I can offer. Mind sending me a private message with the serial number here: http://bit.ly/2igAXKH


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userEzzoaF4cdo
Astronaut

Re: Crack in Dryer Drum!

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I have a similar issue dryer started making a weird squeaky noise and I had to call PC Richards who I purchased the dryer from initially and I am being charged $150.00 just for a service call because I am one month out of the warranty.

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Samsung Moderator
Samsung Moderator

Re: Crack in Dryer Drum!

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userEzzoaF4cdo Please feel free to send me a message as well with your full model code and serial number. I'd be happy to look into this for you as well. 


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user2zaliRc1tB
Constellation

Re: Crack in Dryer Drum!

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We have this issue with our dryer . Bought in September 2017 so out of warranty. These should last 10 years not less then 18 months. Very disappointed! Would like to know best way to get repaired by Samsung.

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Samsung Moderator
Samsung Moderator

Re: Crack in Dryer Drum!

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Could you send us a private message with your full model and serial number?  http://bit.ly/2ihPL97


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user0reqVFe2fi
Astronaut

Re: Crack in Dryer Drum!

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how to send you a private message?Plz explain in details as i have very little knowledge on tech.

regards 

 

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Samsung Moderator
Samsung Moderator

Re: Crack in Dryer Drum!

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Just follow this link.  http://bit.ly/2kZXrit

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userXy2VVC4gjA
Astronaut

Re: Crack in Dryer Drum!

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Having a same problem with my 

DV42H5200. I bought all new appliances a few years ago- entire kitchen and laundry. All Samsung. Expected higher quality. What happened? Please help!

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Samsung Moderator
Samsung Moderator

Re: Crack in Dryer Drum!

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Can I have your full model code and serial number via private message?

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