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userTngjBTuLbu
Constellation

Cycles times change on their own, water settings change on their own?

My samsung activewash steam VRTplus top load washing machine has started to malfunction. Cycle times automatically extend by significant amounts. Even when water is set to cold, the machine fills with steaming hot water. This has just started happening over the last several weeks. The unit is about 1 year old. Please help! Specific model number: My samsung activewash steam VRTplus top load washing machine has started to malfunction. Cycle times automatically extend by significant amounts. Even when water is set to cold, the machine fills with steaming hot water. This has just started happening over the last several weeks. The unit is about 1 year old. Please help! DC68-03228A-02
3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Cycles times change on their own, water settings change on their own?

Have you attempted unplugging the machine or tripping the circuit breaker for about 5 minutes?

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userTngjBTuLbu
Constellation

Re: Cycles times change on their own, water settings change on their own?

Yes, several times.  Did not help.  

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Samsung Moderator
Samsung Moderator

Re: Cycles times change on their own, water settings change on their own?

Please send the full model and serial numbers of the washing machine here: http://bit.ly/2Kq3B5F so that we can look into this? 

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