cancel
Showing results for 
Search instead for 
Did you mean: 
userMgrk8U0mt0
Constellation

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION

I have the same model as one of the users here DV50K7500EV/A3 and the same thing happened after 18 months I thought the dryer belt had ripped which was still surprising because I never overload it and my washer is just fine which is also a samsung washer. I have attached an image of the idler wheel. I don't think I will buy another samsung product.  

 

On that note: My 65 Curved TV by Samsung stopped working after a firmware update because the notification wouldn't stop telling me that I needed to update it. Right after the update it stopped working  and same thing it happened after 17-18 months which is out of warranty. Took me 3-4 weeks to get them to fix it because it was their firmware update that did it. I don't want to even mention the cellphones which are also samsung. Always after a year it starts to have problems like a vertical pink line on the right of the screen, microphone problems, battery issues and so on.

Reply
Loading...
userQYe5MZpJkw
Constellation

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION

I had a DV48H7400EW for less than 2 years before the tensioner failed catastrophically. The dryer had less than 300 cycles on it (294 to be exact). Quoted cost to repair between 200-250.00, or half the cost of the dryer new.

 

I wrote a letter to Samsung president Tim Baxter that said that any company that produces a product that fails after less than 300 cycles, should consider that a design failure and be ashamed of themselves.

 

As a result of that letter, a Samsung representative called and kept reiterating that my tensioner failure was an isolated incident and that their design team had affirmed that the part was appropriately designed. I told them I disagreed and that they might want to look at thier own website service community pages.

 

It appears to me that many are effected by this failure and the tensioner appears to be in many different dryer products, as I am sure that tensioner was used in many different lines/models.

 

Maybe a products liability/recall specialist law firm will read this post and do the research to certify a class, I have no idea what is required to get that done. If someone does, count me in.

 

As a consumer, Samsung is now on my do not buy list for ANY product.

Reply
Loading...
user28LBiM3faC
Astronaut

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION

Well let me join the list... 13 month old DV45K6200 dryer and the pulley broke.  This is not an isolated issue and something needs to be done.  I didn't buy the matching washer and now doubt that I will. 

Reply
Loading...
Highlighted
Mother007
Asteroid

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION

I too am now a pro at taking apart and putting my Samsung dryer back together. The pulley on mine melted too.

I thought my dryer issue was an odd happening but now that I'm seeing page after page after page of people telling the exact same story about such a specific, defective part.

I'm angry they haven't done a recall and made people aware of the potential fire hazard. What if someone had a lint build-up and After wearing down the plastic, that metal on metal sparked? Lives are more important than profits!

I have already ordered parts off Amazon and made the repairs but now I want Samsung to pay me back for the parts I bought. I put a lot of time and effort into fixing my dryer. That time should have been spent with my daughter and I'll never get it back.

Reply
Loading...
userr5vqDHjKmP
Constellation

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION

My dryer (DV50K7500e) just experienced the same problem with the idler pulley...it is 16 months old.  The plastic wheel melted, came off and left burnt plastic bits inside the dryer.  Very dissappointed this isn't an official recall.  I can't afford an expensive service call for an inexpensive part that's well documented as defective, and without an official communication from Samsung, I can't tell what the upgraded replacement part is online that will keep this from happening again.  

Reply
Loading...
userrWH8TV3By3
Constellation

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION
I have just experienced the same problem with my Samsung dv48h7400ew dryer. I bought both the washer and dryer as a set new, two and a half years ago. My drum stop turning then I looked in the back, and saw the belt had fallen off of the pulley wheel. the wheel had seized up, so because it wouldn't turn, the belt rubbed into the same section of the wheel for God knows how long. I also had the little melted bits all around that section just below it. We are lucky it didn't catch fire. I own a Samsung washer and dryer, a refrigerator, 2 tv's, and two 750.00 cell phones. I've already had a problem with a TV that they repaired just before it was recalled, therefore the repair was not done up to recall standards. but they considered my repair as part of the recall. I'm retired and cannot afford to pay for a repairman to come out! This particular problem really should be a recall and I will be calling them tomorrow.
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION

Could you send us a private message with your serial number?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
AronH
Constellation

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION

I am the author of the original post. Just an update, Samsung did nothing to remedy this issue for me, I replaced the idler pully twice. Also the belt because it stretched itself out. Somehow the idler pulley fell off and the belt managed to snag on the metal post the pulley rides on. You can change the pulley yourself from the back of the dryer, if you pull off the exsaust plate and tube you can reach the pulley.

 

Reply
Loading...
userrWH8TV3By3
Constellation

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION

Serial # I purchased it as a lease, with option to buy, which was my intention, to purchase both the washer and dryer. When the lease ended and I purchased it, there was no option given for any type of warranty. I really appreciate you checking on this. I called Samsung earlier today and the gentleman told me since my particular dryer isn't on a recall list they can do nothing for me, that doesn't involve me purchasing parts and paying for service. I don't feel that I need the entire assembly that includes the arm, just the wheel itself. I've taken the old one off, and have the washer pulled out with the back off ready for that part to be slipped on. It shouldn't take anyone more than 5 or 10 minutes at my house and I know it's an inexpensive part. I just can't pay for a service call unexpected not to have problems this soon. My last washer and dryer set lasted 15 years before I had a problem, but I love all my other Samsung products and wanted your washer and dryer for my home. Thank you so much, Deborah

Uploaded from community android app.Uploaded from community android app.

Reply
Loading...
userrWH8TV3By3
Constellation

Re: DV48J7700EW Dryer Idler Pulley Issue

JUMP TO SOLUTION
update everyone. I have just found out that it will do you no good to only change the pulley off of the assembly. apparently, the maker of the idler pulley assembly part, is now making it with a 3/8" shaft, as opposed to the original 1/2" shaft. So having a larger shaft at time of purchase, is the reason it did not spin, seized up, melted, broke the belt, caught on fire, or in any way continued to fail after pulling off the one part from the shaft and replacing it. You now have to replace the entire assembly to get the smaller shaft that is now sold under the same part number, which will enable the wheel to properly turn. I don't know about everyone else, but that sounds to me like our dryers were made with faulty parts. I've emailed and gotten responses from two or three different people, that simply State my 3 year old dryer is out of warranty, and that basically I have to pay for service and parts to repair it. I don't see why I have to pay to fix something that wasn't done correctly in the first place. I think this needs to be looked into further to get these dryers recalled. I suggest everybody look into that as I will. Good luck
Reply
Loading...