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Dirt and residue

I may have found a fix.  The repair man took apart the agitator and I cleaned all the brown gunk out that I could get to.   Then we took the whole drum out and I scrubbed  it clean from all the detergent buildup.  It was shiny aNd new again.  We put it back in and I had him put a new agitator In.  It was different from the factory installed model but it is the approved replacement part for this washer.  They must have improved the design.  We put in a new screw and cap.   So far so good. You can order the replacement parts with Sears Parts Direct or your repair man can do it for you.  Parts were about $160 total. He said just use distilled vinegar on a hot cycle every month in addition to the self clean cycle.   Hope this helps.