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userpKGgOZT4Dz
Astronaut

Disgusting grime / brown residue in washer!!

Has anyone found a solution to the disgusting residue left at the bottom of the washer at the end of every cycle? My top loading washing machine, the Activewash SuperSpeed AquaJet, is 3 years old and I have been dealing with this mess for a few months now. I use the self clean cycle frequently, alone and with bleach. I have tried vinegar and baking soda. I have hand cleaned every part of the washing machine I can get to, and I’m not sure what else to do. My next step is probably to buy a new washer and dryer, different brand of course. Has anyone come up with a way to get rid of the disgusting grime? Help please! 

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Disgusting grime / brown residue in washer!!

@userpKGgOZT4Dz That sound super frustrating! I would be delighted to help you. Could you provide me with the full model and serial number via private message?

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userCqCZMAdgAJ
Constellation

Re: Disgusting grime / brown residue in washer!!

I have a WA48J77000AW/AA and have bee  dealing with this for months. Nothing seems to work. Has anyone had any luck or knows what's going on? Regardless of how many times I clean it or how, it comes back every other wash. 

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Samsung Moderator
Samsung Moderator

Re: Disgusting grime / brown residue in washer!!

To keep your washer tub clean, use the SELF CLEAN cycle at least once a month or every 20 cycles.

 

Perform the recommended procedures below when using the SELF CLEAN cycle. On 2011–2013 models, the SELF CLEAN cycle is labeled “Pure Cycle.”

  1. Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the SELF CLEAN cycle may be damaged.
  2. Press Power to turn on the washer.
  3. Turn the Cycle Selector to SELF CLEAN (or select Pure Cycle).
  4. Press and hold Start/Pause (Hold to Start).
  5. After the SELF CLEAN cycle, leave the lid open to dry.

 

Note:

  • The water temperature for SELF CLEAN is set to Hot and cannot be changed.
  • When noticeable residue is present in the washer tub, add 1 cup (8 fl.oz or 240ml) of liquid chlorine bleach to the bleach compartment before you start the SELF CLEAN cycle.
  • Do not use or mix any other detergent or chemicals during the SELF CLEAN cycle. If necessary, run a RINSE+SPIN cycle after the SELF CLEAN cycle has completed to help remove any residual residue.
  • Please be aware that certain usage and environmental conditions may result in residue build-up or odor in the washer tub.

 

Caution:

  • Check the washer tub before using the SELF CLEAN cycle. Remove any water remaining in the tub by running the SPIN ONLY cycle before starting the SELF CLEAN cycle.
  • If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur.

 

If you have additional questions you can go here: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ or reach out to me or another Moderator in a direct message!

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userh4vILMpS9F
Astronaut

Re: Disgusting grime / brown residue in washer!!

We did self cleaning cycle and it did nothing. We tried a remedy from online and nothing is working. My white jean jacket is ruined. I’m so disgusted with my washer. I will never buy a Samsung washer again. We haven’t had the washer more than 2 years. 

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Samsung Moderator
Samsung Moderator

Re: Disgusting grime / brown residue in washer!!

@ userh4vILMpS9F I would be happy to investigate. Please drop a private message here: http://bit.ly/2Kq3B5F with the model and serial numbers of the unit as well as any pictures that you have of the symptom that you described?

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userh4vILMpS9F
Astronaut

Re: Disgusting grime / brown residue in washer!!

I have the same issue and can not find anyway of getting rid of it. I haven’t had my washer for long. Feeling I may have to go buy a new one. 

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Samsung_c0aSx8n
Astronaut

I use scrubbing bubbles I spray leave for idk 15 minutes...

I use scrubbing bubbles I spray leave for idk 15 minutes then start a self cleaning and it's gone

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