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Dryer Door inner glass shattered

(Topic created: 07-16-2020 07:23 AM)
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user2oTX9XZy6G
Constellation
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Washers and Dryers

Bought a Samsung washer and dryer, had it installed on July 8 2020.  I did 3 loads of laundry over a period of 3 days. On the fourth  did a load of laundry and  went to open the dryer door,  the the inner glass just shattered. mind you I had no clothes in the dryer, just opened the door and glass went all over the place..

I am have problem with getting Costco.com to in contact with what their going to do about the situation.

Is this a common problem with  the glass shattering and innerglassinnerglassshould just return the Dryer and buy some other brand.  thanks

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Chad EL
Astronaut
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Washers and Dryers

Last week (9-4-2023), I was drying a bedroom pillow (no zippers, buttons, etc- just a plain old soft pillow) and the inner pane of glass on my dryer door shattered. We bought our dryer in February of 2020, and paid extra for the 5 year extended warranty. Much to no one’s surprise, when we called to file a claim, we were told that the issue isn’t covered (physical damage vs. mechanical failure). A quick look on the internet, including this forum confirms that  broken dryer door glass is a common occurrence. Our dryer is not used in an abnormal way, just to dry our clothes, bath towels and bedding. Very disappointing to spend well over $1000 on an appliance that doesn’t stand the test of time. 


has anyone had experience in getting this issue resolved satisfactorily?

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