Original topic:

Dryer Drum Cracked

(Topic created: 06-19-2021 06:54 AM)
SkyH
Constellation
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Washers and Dryers

I’ve seen others post similar posts about their Samsung dryer drums crack. After talking to a couple of Samsung reps, I was basically told there’s nothing they’re willing to do about this defect. I was even told by one rep after telling me they aren’t willing to do anything that I “was handling this so well.”…wow. Was told by another rep that they’ve never heard of anyone having this problem with their dryer… Very disheartened by Samsung’s apparent lack of concern over their product’s obvious defect. Another similar post said “solved” and the solution was basically there’s nothing they’re willing to do besides get you scheduled for a repair at your own expense. Recommend staying away from Samsung appliances until they improve their material quality, increase their warranty to show they back their product (Maytag has a 10 YEAR warranty on their drum and motor), and make it obvious they support their customers by backing their product. 

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5 Replies
userKr6fAS3pr0
Constellation
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Washers and Dryers

Bough this Samsung dryer model dv42h5000ew/a3 less than 5 years ago and over a year the drum crack and making noise. The crack is now more than 6 inches. After reading many posts related to this issue is clearly a defect on the product. Is Samsung doing something about this issue? 

Andytheman
Comet
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Washers and Dryers
You said there are many posts related to your issue but I've read more than 300 posts/complaints and this is the first time I've heard of this problem. 5. years old. I'm sure the warranty ran out. Contact Samsung technicians and see if this can be repaired. I'm sure of two things. One is they could send a technician to repair it at your cost or it's no longer repairable and you'll have to buy a new one. Did you read all these complaints in a consumer advocate site's reviews? I'm not calling you a liar but your's is the 1st complaint regarding a cracked drum I've come across. I would definitely contact Samsung and ask for a technician.. good luck!
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userMdpk8Le8NK
Constellation
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Washers and Dryers

I also have a cracked dryer drum, just like the hundreds of other photos on line that are being avoided by Samsung. There is a law suit I saw about cloths being damaged that was just settled. I just want my (what needs to be recalled ) dryer drum fixed. My first Samsung Dryer have the problems with the rollers, fixed several times and was replaced when the heating element caught fire and I replaced it. Three problems that still exist according to what I read on this forum. Is it normal with dryers to have all these issues? I like my washer and TV's from Samsung. (they are the "new Sony" as my friends say). Why are you dodging the obvious recall on this product? I have now owned 2 Samsung Dryers. My first one have two on the issues that should have been recalls (balance wheels that need replaced every 6 months, and heating element that catches fire). Now I have the cracked dryer drum, same as the hundreds of others(hundreds because that is only how many took the time). Fix my dryer or replace it with an LG. They also make really great products. Are waiting on someone to be burned alive before you fix this obvious recall?  

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Solution
SamsungTam
Samsung Moderator
Samsung Moderator
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Washers and Dryers

Hello! I do apologize for the inconvenience this has caused. I would love to assist you with this. Please send me a private message with your full model and serial number. http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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craigML3TO
Constellation
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Washers and Dryers

+1 for another cracked Samsung dryer drum.

Purchased from Costco in Feb 2017 (grey) with matching Washing machine.  Really pleased with it until recently when the metal dryer drum cracked. Sharp metal crack is dangerous to people and clothes. Potentially lint could fall through crack and cause a fire risk.   Disappointed to discover it's a known issue with Samsung dryers.  Now outside of Samsung 1 year warranty and Costco 2 year warranty, a replacement drum is $400 plus labor.

I posted this issue earlier and my post was deleted with a link to another thread with the statement that the solution was resolved.  I don't see the solution.  Does anyone have any guidance please?


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