Original topic:

Dryer Not Heating

(Topic created: 03-26-2022 09:39 PM)
Gloria81
Astronaut
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Washers and Dryers

Hi .. Cooling mode stuck on ; Do not heating my dry I buy about 5 days ago  help me 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello, Gloria. 

I'm so sorry to hear about this trouble! Please check out the following troubleshooting article and see if this will help you. http://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough 

 

If none of those steps work, I would recommend cutting the breaker or unplugging the unit for around two minutes and try plugging it in again to see if the symptoms remain. If they do the unit would require service. 

 

If you're in warranty Please reach out to one of our support teams in order to have this set up: 

Facebook: http://www.facebook.com/samsungsupport 

Twitter: http://www.twitter.com/samsungsupport 

Alternatively, you can reach out to us directly by clicking on our name and then the message option. Please be ready to provide a full model and the serial number of your unit and a copy of the original bill of sale may be required for warranty validation. 

 

If the unit is out of warranty you can use the following link to locate an authorized service center and obtain an estimate for repairs here: 

http://www.samsung.com/us/support/service/location 

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6 Replies
Billywilly65
Astronaut
Options
Washers and Dryers
What's going on
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Gloria81
Astronaut
Options
Washers and Dryers
I can't turn of the cooling button..I don't know how
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Gloria81
Astronaut
Options
Washers and Dryers
I dont know how turn off this ligth20220330_190213_7097_1648692135.jpg
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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello! I'll be more than delighted to assist you with this issue. Can you explain more about what light is on?

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Gloria81
Astronaut
Options
Washers and Dryers
The cooling light is one and I do not know how to turn it off...my dryer will not heat up, it only uses cold air to dry my clothes
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello, Gloria. 

I'm so sorry to hear about this trouble! Please check out the following troubleshooting article and see if this will help you. http://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough 

 

If none of those steps work, I would recommend cutting the breaker or unplugging the unit for around two minutes and try plugging it in again to see if the symptoms remain. If they do the unit would require service. 

 

If you're in warranty Please reach out to one of our support teams in order to have this set up: 

Facebook: http://www.facebook.com/samsungsupport 

Twitter: http://www.twitter.com/samsungsupport 

Alternatively, you can reach out to us directly by clicking on our name and then the message option. Please be ready to provide a full model and the serial number of your unit and a copy of the original bill of sale may be required for warranty validation. 

 

If the unit is out of warranty you can use the following link to locate an authorized service center and obtain an estimate for repairs here: 

http://www.samsung.com/us/support/service/location