Original topic:

Dryer Not Staying On

(Topic created: 06-07-2022 08:26 PM)
userSJobv1AEaW
Astronaut
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Washers and Dryers

I just purchased a brand new dryer from Brandsmart and it is not staying on for some reason. I turn it on and when I select hold to start it turns off.

Item #DVE52A55OC

 

Please help me

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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hi there! I can definitely understand your concern with your dryer not staying on. I can provide the following link to our troubleshooting guide for this issue. https://www.samsung.com/us/support/troubleshooting/TSG01001008/

However, if these steps do not resolve the issue, we would recommend service. You're welcome to private message one of the moderators here for service. Alternatively, since the dryer was just purchased, you could check with the retailer about a possible return or exchange. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there! I can definitely understand your concern with your dryer not staying on. I can provide the following link to our troubleshooting guide for this issue. https://www.samsung.com/us/support/troubleshooting/TSG01001008/

However, if these steps do not resolve the issue, we would recommend service. You're welcome to private message one of the moderators here for service. Alternatively, since the dryer was just purchased, you could check with the retailer about a possible return or exchange.