Original topic:

Dryer door cracked

(Topic created on: 7/9/20 9:45 PM)
uservSfwltJKe6
Asteroid
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Washers and Dryers

Was laying in bed and kept hearing something making a ticking noise.. got to the dryer and found out that's where the sound was coming from and found the door cracked really bad .. I was scared it was going to shatter so I cut the dryer off.. now I'm scared to cut it back on

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SamsungAl
Samsung Moderator
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I'd like to look into this further for you. Can you shoot me a private message with the full model and serial number?   http://bit.ly/2sSxapD


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SamsungAl
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Oh no! Was there anything in the dryer that could have caused that to happened?


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uservSfwltJKe6
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No.. there was only a few tshirts in there

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SamsungAl
Samsung Moderator
Samsung Moderator
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I'd like to look into this further for you. Can you shoot me a private message with the full model and serial number?   http://bit.ly/2sSxapD


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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user3JnJEvZbfc
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Washers and Dryers

It's not just mine?  The outer door on our relatively new Samsung Dryer cracked on it's own.

Model  DVE45R6300W/A3 

Broken plastic radiating from the center of the outer panel.

 

To the person that commented that Samsung stated this was just a "cosmetic" issue...  That isn't the case.  My wife is mortified that our young children could potentially cut themselves on this if it continues to crack.

 

I hadn't received a response in the other thread about this, so hopefully this will get a response and correction from Samsung.   

 

This is a manufacturing and design defect, and Samsung needs to make it right!

 

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userdamzHn7HPF
Constellation
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Washers and Dryers

this is my partners washing machine door. Its the adwash part which is cracked and not use able.  Samsung don't want to know!!!20200720_165327.jpg

 

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userb0iXMkcmWz
Astronaut
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I put a load to dry and went upstairs to check on my kids and when I came back to check I notice a huge crack on the outer plastic door of the dryer. What in the world just happened I don't know but am very disappointed because I really like my set of dryer and washer, what can I do now? I am afraid to keep on using.

SamsungLou
Samsung Moderator
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Washers and Dryers

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


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userhNFHLrWrOV
Constellation
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Washers and Dryers

I have just noticed that my outer plastic door is cracked on my 3 year old tumble dryer, this has happened overnight as was fine yesterday. It is in the utility room so no way of it getting knocked. This seems to be an ongoing problem.

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userzI4Ukd82is
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Washers and Dryers

Similar story. Our dryer is 6 years old but outer door has been cracked for years. My teenage son closed it with his knee today and shattered it - totally his fault. Trying to find the replacement sort but having a hard time locating it. Any hints?

 

Wayne

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