Original topic:

Dryer shows "dn" during software upgrade

(Topic created: 02-05-2023 12:01 PM)
samanca
Astronaut
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Washers and Dryers

Hi, I've been experiencing issues with updating the software of my Gas Dryer (Model DVG50A8800V). I've tried updating through both the Mobile APP (SmartThings) and the dryer's controls, but all attempts have been unsuccessful.

The dryer will show a message (asking not to unplug the device) and start the update. No matter how long I wait, I can no longer use the dryer and it will show 'dn' after it's tuned on. I have to keep pressing the power button to force power off the device and then power it back on to be able to use the device.

I've reached out to customer service (device still under warranty) and they sent a technician, advising that the door sensor has to be replaced, but this seems more like a software issue. Anyone else experiencing this or has a solution?

 

 

 
 

 

 

 

 

 

 
22 Replies
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Washers and Dryers
I am currently having the same issue. Just starting to look into it, posting here so I can see if anyone else chimes in with an answer.
John7777
Astronaut
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Washers and Dryers

I have been seeing this error as well.  It has come back the next day (checking every hour or so).  I’ll then get a days worth or loads in and then at some point I’ll get the dreaded downloading new firmware message again.  It has been going on for about 2 weeks, but so far it has been stuck with “dn” on the screen for 3 days straight.  I thought I’d do some research first and ran into this thread.  I think it’s time take the issue to Samsung.  I had some other weird issues, like timer services not working like they do on the washer.  I set my washer to run just before I wake up and I wanted to make sure the dryer was not run during peak electric rate times, but its timers just don’t work.  Peak rate here in SoCal is near $0.60/kWh and $0.08/kWh at the lowest times, so it is worth getting it working.  

 

 
userlpduLN6xhs
Constellation
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Washers and Dryers
Same issue. following thread
Members_vJn6HQq
Constellation
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Washers and Dryers

I've been having the same issue, where the dryer and app ask to update, but the update never goes through. It's been happening on and off for months. I just have to remember to decline the update entry time. If it gets stuck on "dn", I just turn power off and on.

 

 
Andrea_H
Astronaut
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Washers and Dryers

Same!!!  Hello Samsung, anyone home?  This is extremely annoying!  It happens way too frequently!

 

 
BigCsDiscountPulp
Astronaut
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Washers and Dryers

Same problem here. Crickets from Samsung when I tried contacting them regarding it. About to make my smart dryer a dumb one and just disconnect it from the internet entirely.

userR7XHdHtkfX
Constellation
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Washers and Dryers

Same issue. Looks like a bad download link. 

Kvlong
Astronaut
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Washers and Dryers

Same issue here!

PilosoNYC
Constellation
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Washers and Dryers
Same problem for about 2 months
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