I have a very new/gently used Samsung washer (WF45R6100AC/US) and the lettering is wearing off the faceplate. We do not use harsh chemicals to clean it. I feel this is a defect and should be a warranty issue. I did a chat with a Samsung agent tonight and they said it was cosmetic and not covered by warranty. If it's not, I'll never buy Samsung again - there are other good appliance brands out there. This policy is not customer-friendly.