Original topic:

FlexDry Dryer Won't Connect to WiFi

(Topic created: 09-01-2020 07:08 PM)
userTEqkKq9hIs
Constellation
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Washers and Dryers

Just got this dryer yesterday.  Followed all the instructions and tried all the tips from this post nothing works.

 

The SmartThings app gets to 98% and states that it is registering the device, then setup fails.  It looks like the dryer is just failing to connect to WiFi altogether.

 

Would appreciate some help from Samsung on this as it appears to have been a common issue in the past.

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SamsungAl
Samsung Moderator
Samsung Moderator
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Washers and Dryers

For assistance with your SmartThings connection, please reach out to the support team at 866-813-2404. or via email at support@smartthings.com.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userAYXJatoSlg
Constellation
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Washers and Dryers

Did you ever get this resolved? Got my set today and getting same message when attempting to connect dryer. 

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userTEqkKq9hIs
Constellation
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Washers and Dryers

I did!  As it turns out the dryer cannot communicate over a 5GHz wireless network (Samsung, it would be great if you could add a warning for this in the SmartThings app!).  If you have a duel band network like I do, make sure your phone is connected to the 2.4GHz band before starting setup, and select the 2.4GHz band when configuring the dryer as well.

 

If you only see 1 network name when searching, it's because both your 2.4GHz and 5GHz bands have the same name.  I'd recommend going into your router settings and changing them to somthing like "My Network (2G)" and "My Network (5g)" so you are able to select the band you need.  This should help with future setup as well as you should always use 2.4GHz for smart devices.

 

Hope this works for you as well!

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userAYXJatoSlg
Constellation
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Washers and Dryers

Wow thank you so much that actually worked for me!!!! 

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smitfits
Asteroid
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Washers and Dryers

SmartThings app might not mentioned it but the manual does. I still haven't been able to get them to work with SmrtThings

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ElectricTraveler
Cosmic Ray
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Washers and Dryers

does anyone know if the WF45R6100AC washer will connect to Wi-Fi to use the samsung washer/dryer app, or smart things? or does it just connect to SmartCare?

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SamsungTam
Samsung Moderator
Samsung Moderator
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Washers and Dryers

I recommend reaching out to our smart things department at 1-800-Samsung. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user1c4MDU8lT1
Astronaut
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Washers and Dryers

So it is not simple after all if you have to call them, eh?

 

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user1c4MDU8lT1
Astronaut
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Washers and Dryers

I tried both today with no luck!  So much to do to go through and you have to know stuff about your internet stuff too.  Not easy at all.  Kenmore you just point your phone at their device and you are connected.  Not this one!!

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